Zinnique — Shipping Policy

At Zinnique, we are committed to delivering your orders as smoothly and efficiently as possible. We work with trusted suppliers, fulfillment partners, and shipping carriers to bring our products to customers around the world.

Please read this Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are subject to processing before shipment.

• Order processing time: 1–3 business days.

• Business days: Monday through Friday, excluding public holidays.

• Order confirmation: You will receive an email confirming your order after a successful purchase.

• Shipping confirmation: Once your order has been dispatched, we will send you a shipping confirmation email with tracking information when available.

Order processing times may be longer during sales, holidays, periods of high demand, or unexpected supplier delays.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Zinnique aims to serve customers internationally and may ship to multiple countries and regions, depending on product availability and shipping partner coverage.

Available shipping destinations and methods will be displayed at checkout.

Shipping availability may vary depending on the product, destination, customs requirements, and local delivery restrictions.

We reserve the right to restrict shipping to certain locations when necessary due to legal, logistical, or carrier limitations.

3. Estimated Delivery Times

Delivery times depend on your location, the product ordered, the fulfillment location, and the shipping method selected.

Our suggested estimated delivery windows are:

• United States: 7–15 business days.

• United Kingdom: 5–12 business days.

• Europe: 5–15 business days.

• Canada: 7–15 business days.

• Australia and New Zealand: 7–15 business days.

• Other international destinations: 10–20 business days.

These estimates begin after an order has been processed and dispatched. They are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary. Please confirm these estimates against your suppliers' shipping methods and historical delivery performance before publishing them.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Depending on current promotions and destination, Zinnique may offer free shipping or paid shipping options.

The final shipping cost may depend on:

• Delivery destination.

• Product weight and dimensions.

• Selected shipping method.

• Supplier or fulfillment location.

• Applicable shipping promotions.

Any shipping promotion or free shipping offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been dispatched, tracking details will be sent to your email address when available.

Please allow approximately 2–5 business days after dispatch for tracking information to become active or show its first update.

You can use the tracking link provided in your shipping confirmation email to follow your shipment.

International tracking updates may be limited while a package is moving between countries or undergoing customs clearance.

If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

6. International Shipping and Customs Duties

As Zinnique serves international customers, orders may be shipped from fulfillment centers or suppliers located in different countries.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges.

These charges are determined by the relevant customs authorities and may vary depending on the destination, product type, declared value, and country of origin.

Zinnique cannot guarantee that customs clearance will be completed within a particular timeframe. Any additional customs processing may affect delivery estimates.

7. Multiple Shipments

Some products may be shipped separately if they are fulfilled by different suppliers or warehouses.

If your order contains multiple items, you may receive separate packages and tracking numbers. These packages may arrive at different times.

You will not necessarily receive every item in a single shipment, and separate deliveries do not automatically indicate that an item is missing.

If an item has not arrived within its expected delivery timeframe, please contact us so we can investigate.

8. Shipping Delays

Although we work to deliver orders within the estimated delivery windows, delays may occur due to circumstances beyond our reasonable control, including:

• Customs inspections or clearance delays.

• Shipping carrier disruptions.

• Severe weather or natural disasters.

• Public holidays and peak shopping periods.

• Incorrect or incomplete shipping information.

• Supplier or fulfillment delays.

• Government restrictions or other unforeseen events.

If your shipment is delayed, we will make reasonable efforts to assist you and provide updates where information is available.

Delays do not remove any refund, cancellation, or other rights you may have under applicable law.

9. Incorrect Shipping Addresses

Customers are responsible for ensuring that their shipping address and contact information are accurate and complete at checkout.

If you notice an error, please contact us as soon as possible at zinnique.support@gmail.com.

We will make reasonable efforts to update the address before the order is processed or dispatched. However, changes cannot be guaranteed once fulfillment or shipping has begun.

If an order cannot be delivered because of an incorrect address supplied by the customer, additional shipping charges may apply where permitted by law.

This section does not limit any rights you may have if the delivery problem is attributable to Zinnique or its fulfillment partners.

10. Lost, Missing, or Undelivered Packages

If your order has not arrived within the estimated delivery window, please contact our support team with your order number and tracking details.

We will review the tracking information and, where appropriate, investigate the shipment with the relevant carrier or fulfillment partner.

Depending on the circumstances, we may arrange a replacement or refund in accordance with our policies and applicable law.

A package marked as delivered but not received will be reviewed individually. We may ask you to confirm the delivery address and check with household members, building reception, or the carrier.

Nothing in this section limits remedies available to you under applicable consumer protection laws.

11. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days of delivery where reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or a short video showing the item and damage, if applicable.

• Photographs of the packaging, where relevant.

Our team will review your request and help arrange an appropriate replacement, return, or refund.

We will not use this reporting period to restrict any mandatory rights available to you under applicable law.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate your request before the order enters fulfillment or is dispatched. However, cancellation may not be possible once processing or shipping has begun.

If an order is cancelled and payment has already been collected, any applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.

This section does not override any statutory cancellation or withdrawal rights.

13. Refused Deliveries and Undeliverable Packages

If a package is refused, returned to the sender, or deemed undeliverable, we will review the reason and the circumstances of the shipment.

Where an issue results from an incorrect address provided by the customer or a refusal to pay applicable import charges, additional costs may arise.

Any refund, reshipping arrangement, or deduction will be assessed in accordance with our Return and Refund Policy and applicable law. No deduction will be made where prohibited by law.

14. Contact Information

If you have questions about shipping, tracking, or delivery, please contact us:

Store Name: Zinnique
Customer Support Email: zinnique.support@gmail.com

We aim to respond to customer inquiries within 1–3 business days.

Thank you for choosing Zinnique. We appreciate your trust and look forward to delivering a great shopping experience wherever you are in the world.