Zinnique – Return and Refund Policy

At Zinnique, customer satisfaction is important to us. We want you to shop with confidence, wherever you are in the world. If your purchase does not meet your expectations, our Return and Refund Policy explains how to request a return, replacement, or refund.

This policy applies to purchases made through the Zinnique online store, subject to applicable consumer protection laws.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.

• The item is returned with its original packaging, tags, accessories, and any included documentation, where applicable.

• You provide your order number or proof of purchase.

• You contact our customer support team and receive return instructions before shipping the item back.

Some products may be subject to additional restrictions where permitted by applicable law.

2. Items That Cannot Be Returned

Where permitted by applicable law, the following items may not be eligible for return:

• Personalized or custom-made products.

• Perishable goods.

• Personal care, hygiene, or intimate products that have been opened or unsealed.

• Digital products or downloadable items once delivered or accessed, where applicable.

• Gift cards and final-sale items clearly identified as non-returnable before purchase.

Important: These exclusions do not affect any mandatory rights you may have if an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the item you purchased, please contact us within 7 days of delivery, where reasonably possible.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs or a short video showing the issue.

• Photographs of the packaging, if the package was damaged during transit.

Our team will review your request and, where appropriate, arrange a replacement, return, or refund. If you cannot report the issue within this period, please contact us anyway. Your statutory rights will not be restricted by this reporting timeframe.

For verified problems attributable to the product or our fulfillment process, Zinnique will cover reasonable return shipping costs or provide another appropriate solution, as required by applicable law.

4. How to Request a Return

To initiate a return, follow these steps:

1. Email zinnique.support@gmail.com.

2. Use the subject line Return Request – Order #[Your Order Number].

3. Explain why you would like to return the item and include any supporting photographs if relevant.

4. Wait for our team to confirm your request and provide the appropriate return address and instructions.

5. Ship the item only after receiving our instructions, and retain your tracking information.

Because Zinnique works with international fulfillment partners, the correct return address may vary depending on your order and delivery destination. Please do not send returns to the address printed on the original parcel unless our team confirms that address is appropriate.

5. Return Shipping Costs

For returns due to a change of mind, an incorrect size selected by the customer, or other reasons unrelated to a product defect, the customer may be responsible for return shipping costs, where permitted by law.

For items that arrive damaged, defective, incorrect, or materially different from their description, Zinnique will cover reasonable return shipping costs or provide an appropriate alternative remedy in accordance with applicable law.

Original shipping charges, customs duties, import taxes, and other fees will be refunded where required by applicable law or where Zinnique determines that a refund is appropriate.

International returns may involve additional shipping expenses and longer transit times. We will explain the applicable return arrangements before you ship your item.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will generally be issued to your original payment method.

• We aim to initiate approved refunds within 5–10 business days after the return is approved, unless applicable law requires a different timeframe.

• Your bank, card issuer, or payment provider may require additional time to post the refund.

• If a refund has not appeared after the expected processing period, please contact our support team.

The amount refunded will depend on the circumstances of the return and any applicable legal requirements. We will not deduct fees or impose restrictions where doing so would violate applicable law.

7. Exchanges and Replacements

If you need a different size, color, or product, please contact our support team.

Exchanges are subject to product availability and may require you to return the original item before a replacement can be shipped.

If an item is defective, damaged, or incorrectly supplied, we will work with you to arrange an appropriate replacement, refund, or other remedy as required by applicable law.

8. Cancellations and Order Changes

If you wish to cancel or change an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible through our standard process.

Nothing in this section limits any cancellation or withdrawal rights available to you under applicable law.

9. International Orders and Customs

Zinnique serves customers internationally, and orders may be shipped from fulfillment partners located in different countries.

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import charges. If a shipment is delayed, refused, or returned because of customs issues, we will review the circumstances individually and determine the appropriate resolution in accordance with applicable law.

Refunds for lost, undelivered, or returned shipments will be handled on a case-by-case basis. Customers will not be denied remedies to which they are legally entitled.

10. Refunds for Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

Our team will investigate the shipment with the relevant carrier or fulfillment partner. Depending on the findings, we may arrange a replacement or refund.

Tracking information may take time to update, particularly for international shipments. However, a tracking delay alone does not remove any rights you may have under applicable law.

11. Legal Rights

This policy is intended to operate alongside, not replace, your rights under applicable consumer protection laws.

Depending on your location, you may have additional rights regarding cancellations, returns, defective products, delivery delays, replacements, and refunds. Where local law provides greater protection than this policy, the applicable legal requirements will prevail.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Zinnique
Email: zinnique.support@gmail.com

We aim to respond to customer inquiries within 1–3 business days.

Thank you for shopping with Zinnique. We appreciate your trust and look forward to providing you with a positive shopping experience.